Frequently asked questions
Which one can go in the dishwasher?
Only the black stainless steel spoon. Everything else — ceramic, porcelain, glass, acrylic and plastic — is hand wash. Acrylic in particular clouds permanently in a hot cycle.
Which material should I choose?
Stainless steel if you want proper cutlery weight and dishwasher convenience. Porcelain if you want the neutral that matches everything and never stains. Glass for dressings and desserts, because it takes no flavour at all. Acrylic and plastic if you want colour, low weight and something unbreakable around children. Ceramic for the small pink spoon that lives in a salt or jam jar without corroding.
Can I use them for cooking?
No — these are table and serving spoons, not cookware. Acrylic and plastic soften with direct heat, glass cracks from thermal shock, and ceramic chips against a hot pan rim. Hot food in a bowl is fine; a hot pan is not.
Will the acrylic spoons scratch or go cloudy?
They scratch more easily than glass, so use a soft sponge rather than a scourer. The colour runs through the material, so a scratch won't show white underneath. Wash them in warm water, not hot — hot water is what clouds acrylic over time.
Where do you ship to?
United Kingdom only — England, Scotland, Wales, Northern Ireland and UK postcodes served by our four carriers. We do not currently ship internationally.
How long does delivery take?
5–7 business days from order to doorstep (1–2 days handling + 4–5 days transit). Orders before 16:00 UK time, Mon–Fri begin handling the same day.
How much does shipping cost?
Free on every UK order, no minimum spend, no hidden fees. Prices include UK VAT.
Which carriers do you use?
Royal Mail, DPD, Evri or UPS — whichever fits your parcel size, postcode and current capacity. Tracking number emailed on dispatch.
What if my parcel is lost or damaged?
Email support@naldony.com with your order number and photos. We open a claim with the carrier; once it concludes, you choose a free reship or full refund.
What's your return window?
30 days from receipt — longer than the 14-day legal cooling-off period. Details in the Returns & Refunds Policy.
What condition must the candle be in to return?
New, unused, wick untrimmed and uncut, no burn marks, in original packaging.
Who pays return postage?
Defective / wrong product: we do. Change of mind: you do. After our approval, download and print a return label.
How fast is the refund?
Within 7 business days of us receiving the returned candle. Refund goes back to your original payment method.
What payment methods do you accept?
Cards: Visa, Mastercard, Amex, Discover, Diners, Maestro, UnionPay. Wallets: Apple Pay, Google Pay, Shop Pay. BNPL: Klarna. All via Shopify Payments (PCI DSS Level 1).
Is checkout secure?
Yes. TLS 1.2+ SSL on every page. We never store your full card details — they're processed by Shopify Payments. 3-D Secure on card payments.
What currency are prices in?
British Pounds Sterling (GBP, £). All prices include UK VAT where applicable.
Can I change or cancel my order after placing it?
Yes, if we haven't dispatched it. Email support@naldony.com with your order number. After dispatch, you can refuse delivery or return it under our 30-day policy.
How do I get in touch?
Email: support@naldony.com · Phone: +44 20 8040 3375 (Mon–Fri, 9:00–17:00 UK time). Response within 1 business day.
