Contact information

Naldony — hand-poured soy and scented candles, shipped free across the United Kingdom.

Customer support

We answer every email and call ourselves — no chatbots, no scripted holding lines.

Postal address

NORTHWELL GROUP LTD (trading as Naldony)
128 City Road
London, EC1V 2NX
United Kingdom

For returns, please email support@naldony.com first to get a return authorisation and the right address label.

Company details

  • Legal name: NORTHWELL GROUP LTD
  • Trading as: Naldony
  • Companies House number: 17075470
  • Country of registration: United Kingdom (England and Wales)

What we help with

  • Order status and tracking
  • Returns, exchanges and refunds
  • Product questions (scent profile, burn time, ingredients, candle-care guidance)
  • Damaged or lost parcels
  • Wholesale and bulk enquiries
  • Press and partnership requests