Frequently asked questions
These are in EU sizes. What's my UK size?
Every listing shows both, plus the foot length in centimetres. Roughly: EU 39 is UK 6, EU 42 is UK 8, EU 44 is UK 9.5 for men. But conversion charts differ between brands, so please go by the foot length rather than the label. Stand on a sheet of paper, mark your heel and your longest toe, measure the gap, and match it to the table on the product page.
What if I'm between two sizes?
Take the larger one. A slipper or a flat that's slightly roomy is wearable; one that's slightly tight is not.
Do the sizes only go up to EU 44?
Yes, for now — that's UK 9.5 in men's. If you take a UK 10 or above, this range won't fit you yet, and we'd rather tell you before you order than after.
Can I wear the slippers outdoors?
No. The slippers and the slides have indoor soles — take them onto a pavement and you'll wear through the base quickly and drag grit into the lining. The ballet flats and the ankle boots do have outdoor soles and are made to be worn out.
Is this real leather?
No — vegan leather and suede-effect finishes throughout, and we say so up front. Animal-free, and it wipes clean.
Where do you ship to?
United Kingdom only — England, Scotland, Wales, Northern Ireland and UK postcodes served by our four carriers. We do not currently ship internationally.
How long does delivery take?
5–7 business days from order to doorstep (1–2 days handling + 4–5 days transit). Orders before 16:00 UK time, Mon–Fri begin handling the same day.
How much does shipping cost?
Free on every UK order, no minimum spend, no hidden fees. Prices include UK VAT.
Which carriers do you use?
Royal Mail, DPD, Evri or UPS — whichever fits your parcel size, postcode and current capacity. Tracking number emailed on dispatch.
What if my parcel is lost or damaged?
Email support@naldony.com with your order number and photos. We open a claim with the carrier; once it concludes, you choose a free reship or full refund.
What's your return window?
30 days from receipt — longer than the 14-day legal cooling-off period. Details in the Returns & Refunds Policy.
What condition must the candle be in to return?
New, unused, wick untrimmed and uncut, no burn marks, in original packaging.
Who pays return postage?
Defective / wrong product: we do. Change of mind: you do. After our approval, download and print a return label.
How fast is the refund?
Within 7 business days of us receiving the returned candle. Refund goes back to your original payment method.
What payment methods do you accept?
Cards: Visa, Mastercard, Amex, Discover, Diners, Maestro, UnionPay. Wallets: Apple Pay, Google Pay, Shop Pay. BNPL: Klarna. All via Shopify Payments (PCI DSS Level 1).
Is checkout secure?
Yes. TLS 1.2+ SSL on every page. We never store your full card details — they're processed by Shopify Payments. 3-D Secure on card payments.
What currency are prices in?
British Pounds Sterling (GBP, £). All prices include UK VAT where applicable.
Can I change or cancel my order after placing it?
Yes, if we haven't dispatched it. Email support@naldony.com with your order number. After dispatch, you can refuse delivery or return it under our 30-day policy.
How do I get in touch?
Email: support@naldony.com · Phone: +44 20 8040 3375 (Mon–Fri, 9:00–17:00 UK time). Response within 1 business day.
