Frequently asked questions
How do I know which size to order?
Belt sizing trips almost everyone up: your belt size is your trouser waist size, not the measurement around your body — they're usually two to three inches apart. The reliable method is to take a belt you already wear, lay it flat, and measure from the pin of the buckle to the hole you actually use. That's the length to match. If you're between sizes or wear your trousers on the hip, go up.
What if I'm still not sure?
Choose the braided brown belt. Because the band is woven, the pin goes through anywhere in the weave rather than into fixed holes — it adjusts to any waist, so there's no size to get wrong. The obi belt is the same: 250 cm that wraps and ties, one size for everyone.
Is this real leather?
No — vegan leather, and we'd rather be plain about it. It's animal-free, it wipes clean instead of needing conditioner, and it doesn't crack the way untreated hide does. It won't develop the patina real leather does over decades.
Will the gold buckle wear off?
The gold-tone and silver-tone buckles are plated. Water is survivable; perfume and hand sanitiser are not — those strip plating faster than anything else. The brass buckle on the braided belt is solid brass, so it develops a patina rather than flaking. Polish it or leave it, either works.
Where do you ship to?
United Kingdom only — England, Scotland, Wales, Northern Ireland and UK postcodes served by our four carriers. We do not currently ship internationally.
How long does delivery take?
5–7 business days from order to doorstep (1–2 days handling + 4–5 days transit). Orders before 16:00 UK time, Mon–Fri begin handling the same day.
How much does shipping cost?
Free on every UK order, no minimum spend, no hidden fees. Prices include UK VAT.
Which carriers do you use?
Royal Mail, DPD, Evri or UPS — whichever fits your parcel size, postcode and current capacity. Tracking number emailed on dispatch.
What if my parcel is lost or damaged?
Email support@naldony.com with your order number and photos. We open a claim with the carrier; once it concludes, you choose a free reship or full refund.
What's your return window?
30 days from receipt — longer than the 14-day legal cooling-off period. Details in the Returns & Refunds Policy.
What condition must the candle be in to return?
New, unused, wick untrimmed and uncut, no burn marks, in original packaging.
Who pays return postage?
Defective / wrong product: we do. Change of mind: you do. After our approval, download and print a return label.
How fast is the refund?
Within 7 business days of us receiving the returned candle. Refund goes back to your original payment method.
What payment methods do you accept?
Cards: Visa, Mastercard, Amex, Discover, Diners, Maestro, UnionPay. Wallets: Apple Pay, Google Pay, Shop Pay. BNPL: Klarna. All via Shopify Payments (PCI DSS Level 1).
Is checkout secure?
Yes. TLS 1.2+ SSL on every page. We never store your full card details — they're processed by Shopify Payments. 3-D Secure on card payments.
What currency are prices in?
British Pounds Sterling (GBP, £). All prices include UK VAT where applicable.
Can I change or cancel my order after placing it?
Yes, if we haven't dispatched it. Email support@naldony.com with your order number. After dispatch, you can refuse delivery or return it under our 30-day policy.
How do I get in touch?
Email: support@naldony.com · Phone: +44 20 8040 3375 (Mon–Fri, 9:00–17:00 UK time). Response within 1 business day.
