Frequently asked questions
Will it arrive in one piece? It's fired clay.
Every bowl is double-boxed with padding before it leaves us. If yours arrives chipped or cracked, send a photo and we'll replace it — you don't need to send the damaged one back.
Can it go in the dishwasher or the microwave?
No, on both counts, for every bowl here. Hand wash with a mild detergent and dry it properly. This is more effort than supermarket dinnerware — that's the trade-off for glazed and fired pieces, and we'd rather say so now than have you find out.
Will the terracotta bowl stain?
Yes, if you use it for the wrong things. Raw terracotta is porous and absorbs — tomato, turmeric and beetroot will mark it permanently. Use it for salads, bread and dry dishes, and reach for the glazed ceramic or the porcelain bowl when the food is oily or strongly coloured. The porcelain bowl won't stain at all.
Will the colour match the photo exactly?
Close, but not identical. Glaze takes differently in every firing, so sage green, sky blue and deep blue all vary slightly piece to piece, and the terracotta varies more. If you need six that match perfectly, this isn't the range for you.
Which size do I need?
The 15 cm bowls are one person's portion — cereal, soup, a side. The 25 cm bowls serve two to four. The pasta bowl is wide and shallow for pasta and risotto; the terracotta is the deepest at 12 cm for tossing salads. Most orders are four small bowls and one large.
Where do you ship to?
United Kingdom only — England, Scotland, Wales, Northern Ireland and UK postcodes served by our four carriers. We do not currently ship internationally.
How long does delivery take?
5–7 business days from order to doorstep (1–2 days handling + 4–5 days transit). Orders before 16:00 UK time, Mon–Fri begin handling the same day.
How much does shipping cost?
Free on every UK order, no minimum spend, no hidden fees. Prices include UK VAT.
Which carriers do you use?
Royal Mail, DPD, Evri or UPS — whichever fits your parcel size, postcode and current capacity. Tracking number emailed on dispatch.
What if my parcel is lost or damaged?
Email support@naldony.com with your order number and photos. We open a claim with the carrier; once it concludes, you choose a free reship or full refund.
What's your return window?
30 days from receipt — longer than the 14-day legal cooling-off period. Details in the Returns & Refunds Policy.
What condition must the candle be in to return?
New, unused, wick untrimmed and uncut, no burn marks, in original packaging.
Who pays return postage?
Defective / wrong product: we do. Change of mind: you do. After our approval, download and print a return label.
How fast is the refund?
Within 7 business days of us receiving the returned candle. Refund goes back to your original payment method.
What payment methods do you accept?
Cards: Visa, Mastercard, Amex, Discover, Diners, Maestro, UnionPay. Wallets: Apple Pay, Google Pay, Shop Pay. BNPL: Klarna. All via Shopify Payments (PCI DSS Level 1).
Is checkout secure?
Yes. TLS 1.2+ SSL on every page. We never store your full card details — they're processed by Shopify Payments. 3-D Secure on card payments.
What currency are prices in?
British Pounds Sterling (GBP, £). All prices include UK VAT where applicable.
Can I change or cancel my order after placing it?
Yes, if we haven't dispatched it. Email support@naldony.com with your order number. After dispatch, you can refuse delivery or return it under our 30-day policy.
How do I get in touch?
Email: support@naldony.com · Phone: +44 20 8040 3375 (Mon–Fri, 9:00–17:00 UK time). Response within 1 business day.
